FAQ
Our Mission
At Zyra Miami, we strive to deliver exceptional quality and timeless style while ensuring a seamless shopping experience. Our mission is to provide you with beautifully designed products that inspire confidence, combined with outstanding customer service.
Our Story
Zyra Miami was founded with a passion for elegance and sustainability. We are more than just a brand—we are a commitment to conscious fashion. Each piece is thoughtfully designed so you receive not only style but also lasting value.
How do I track my order?
We process and ship orders within 24-48 hours of receipt. Once your order is dispatched, you’ll receive an email ✉️ info@zyra-miami.com with tracking details. You can follow your package’s journey via the "Track Your Order" page on our website.
How long does delivery take?
We aim to deliver within 5-12 days using the best shipping options for your location.
How long does it take to receive my refund?
Once your return reaches our warehouse, the refund is processed within 10 business days. You can track your return via the carrier’s Track & Trace to see when it arrives. After processing, you’ll receive a confirmation—it may take up to 3 days for the refund to reflect in your account. If delayed, contact us at ✉️ info@zyra-miami.com.
Can I cancel or modify my order?
Need to change your order? Contact us as soon as possible! We’ll do our best, but changes cannot be guaranteed once the order is being processed.
Return Policy
You have 30 days from receipt to return items—no reason needed. Conditions:
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Items must be unused, in perfect condition, and with tags attached.
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Shipping costs are non-refundable.
How do I return?
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Email ✉️ info@zyra-miami.com within 30 days to initiate your return.
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We’ll send you simple instructions.
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Follow the steps to complete your return.
Accepted Payment Methods
Secure payments via credit card and PayPal.